Imagine having an important online meeting ahead, and the internet isn’t working. As you call customer support, the voice that picks up the phone introduces itself as a robotic assistant. You might get hesitant if your issue can be solved anytime soon. The robot, however, quickly understands your problem and provides clear instructions on how to restart the router. No repetition and unnecessary questions needed. Everything works just fine in a few minutes. This is exactly how the call centres and technical helpdesks might look in near the future. In some parts of the world, digital voice assistants and voice bots are a common part of the call centre structure. This trend is slowly coming into the Czech Republic too.
Imagine picking up your phone and hearing a voice on the other side saying: “Hello, this is artificial intelligence. My name is Jakub, and I have a tailor-made job offer for you.” It sounds like a sci-fi movie scenario, right? It has become a reality in the Czech Republic. A team of experts from Born Digital created the first-ever Czech-speaking automated assistant for HR tasks. While artificial intelligence in the recruitment field is not an unusual phenomenon globally, this message represents a significant leap forward in the Czech Republic. Jakub, the automated AI recruiter, is the very first Czech voice bot that can actively address candidates with job offers fitting their experiences and skills. In February, he started his full-time